Return Policy

We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

While we hope you love your purchase, we understand that in some situations, you may need to return it. New Arting accepts returns on a vast majority of our products—in new, uninstalled condition and original packaging—within 07 days from delivery day unless otherwise noted on the item’s product page. You can return our products if our product is damaged/wrong/not as described. We don't accept returning it if you don’t like it or other reasons like that.

To begin a return request, go to the contact page to contact us or send an explaining the issue email with a return request to contact@titanadn.com, provide the correct order information and item you would like to return for us, then follow the instructions from there. Our customer service team will reply back to you and your issue will be processed no longer than 2 business days. You will get the replacement or refund if appropriate. Once your return request has been authorized, the product must be returned to us within 30 business days of your request having been approved. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulted from your return.

In order to best resolve your issue, you should provide all relevant materials for us to investigate the issue, including:

- Clear photos of quality issues and/or any damages of the actual product; Please note that photos of the damaged product must be captured while it is still placed in the shipping package;

- Photos of the wrong product delivered, or photos of the actual product in the wrong size, color, or artwork printed. Please note that the product must be in its original condition and have not been used; and

- The original shipping label of the product or its image.

After a careful check on your order, if we confirm via email that you are eligible for a refund, your refund will be processed by our internal team within 7 business days of refund confirmation. Please note that it is your payment provider that decides when your refund will go back to your payment account.

Please note that any expedited shipping charges from your original order are non-refundable. You will be responsible for the 2-way shipping cost of the order and a 15% restocking fee.

Your refund credit will be issued from 1-3 business days after the item has been received and inspected, 15% of the restocking fee would be deducted from the credit amount.

We are unable to accept returns for:

• Discounted items

• Clearance items

• Products that are clearly marked non-returnable on the Product Detail Page

• Products that have been assembled or installed

• Products without the original packaging or not in their original condition

• Products with crystals that have been unwrapped

• Custom orders, including those that are made-to-order or customized to your specifications

• Large quantities of the same product (5 or more)

Note: You cannot get the refund if you don't like the products. Items shipped from us can be returned within 7 business days of receipt of shipment if the item is damaged or incorrect only. Please read our Return & Refund Policy for more details.

How Do I Return My Order?

Here’s what you’ll need to get started to refund/return a product:

-To arrange for a return please contact us directly for return instructions at contact@titanadn.com

-Wait for us in 24-48 hours to get our response

Once we’ve got that already, please follow our instructions

After we have received your return, we directly initiate your refund for the item(s) only.

Note: You will have 7 days from when you received your order to start the return process. Items must be returned within 30 calendar days from when you received your order for a return to be accepted.

Shipping fees are nonrefundable unless the item is damaged or incorrect. Return shipping costs are Customer responsibility unless the item is damaged or incorrect.

If you have any questions please contact us at:

Email: contact@titanadn.com