Return Policy

At Titan ADN, customer satisfaction is our top priority. While we hope you love your purchase, we understand that sometimes issues arise. This policy outlines the conditions and process for returning an item and requesting a refund.

You may request a return if:

• You received a damaged, defective, or incorrect item due to our error.

• The item is unused, in its original condition, and includes all original packaging and labels.

• You initiate the return within 7 calendar days of receiving your order.

⚠️ Returns will not be accepted for reasons such as change of mind, dislike, wrong size ordered by customer, or buyer’s remorse.

We are unable to accept returns for the following:

• Discounted or clearance items

• Items marked as “non-returnable” on the product page

• Assembled, installed, used, or altered items

• Items without original packaging or missing parts

• Custom or made-to-order items

• Orders of 5 or more units of the same product

• Items with protective seals (e.g., crystals) that have been unwrapped

• Return request must be made within 7 calendar days of delivery.

• Once your return is approved, you must send the item back within 30 calendar days.

• Returns sent without prior authorization will not be accepted or refunded.

• If the return is due to our error (wrong/damaged item), we will cover return shipping.

• For all other approved returns, the customer is responsible for:

  2-way shipping costs

  15% restocking fee, which will be deducted from your refund amount

• Original shipping charges are non-refundable unless the return is due to our error.

1. Contact us at contact@titanadn.com within 7 days of delivery.

2. Provide the following information:

   Order number

   Reason for return

   Clear photos of the item (including packaging if damaged)

3. Wait for our response within 1–2 business days with return instructions.Once authorized, follow the instructions to return the item.

   ⚠️ Returns sent without prior approval will not be processed or refunded.

• Once we receive and inspect your returned item, you’ll receive a confirmation email.

• Refunds are typically processed within 3–7 business days after approval.

• The refunded amount will be returned via your original payment method.

• Your bank or payment provider may require additional time to complete the transaction.

If you have any questions about your order or this return policy, don’t hesitate to contact our support team:

• Email: contact@titanadn.com